Whether you’re a new client or you’ve been coming to Taylored Up Hair for years, you will be treated with the respect and dignity you deserve. A thorough consultation will be had to make sure that you and your stylist (me!) are on the same page. I will always aim to exceed your expectations, but if there are times that I fail to, please, never hold back in letting me know what you need. I know there are times you just need to get acclimated to a change, but within a 48 hour window, please reach out by text or email if you need any assistance or adjustments. If you wash your hair or otherwise alter it, I will be unable to assist you without compensation. Thank you for your understanding, and I look forward to seeing you in my chair.

 

LATE ARRIVALS

In order to respect the time of both our clients and our staff, we ask you to arrive on time for your appointment. Clients more than 15 minutes late without reaching out will be charged a no show fee and can reschedule if they choose to. No show fees are approximately 50% of the service booked.

 

LATE CANCELLATIONS

We understand that emergencies happen, If you need to cancel your appointment, we simply ask that you notify us of any cancellations or rescheduling's at least 24 hours prior to the appointment. If the booking was made on the same day, notify us at least 3 hours prior. Cancellations that break these rules may cause a $25 fee added to your next appointment.

 

NO-SHOWS

In the case of missing your appointment, you will be imposed with a fee approximately 50% of the missed service which will be charged to the card on file.

 

SERVICE GUARANTEE & REFUNDS

We always aim to exceed your expectations, but if there are times that we fail to, please let us within a 48 hour window. You can reach us at tayloreduphair@gmail.com for any assistance, questions, or adjustments. Do not attempt to wash, color, or cut your hair if you are seeking an adjustment. A complimentary redo or alternative solution may be offered at the owner's discretion. We do not offer Monetary refunds for any services rendered. If you wash your hair or otherwise alter it, I will be unable to assist you without compensation.

 

PRICE CHANGES

Prices are subject to change at any time.

 

PERSONAL BELONGINGS POLICY

We are not responsible for any personal belongings. We are not responsible for any lost, stolen or misplaced items.

 

HEALTH HISTORY

For your comfort and safety, please notify us of any allergies, any physical issues or disabilities, or if you are pregnant. If you experience discomfort or any other symptoms during the treatment, please alert your service provider immediately.

 

RIGHT TO REFUSE SERVICE

Our salon staff has the right to refuse service.